If you need to get up wtih a Staff Member of Kynix, there are several options. There is the Community which has a listing of the Staff Members and their email addresses. Of if you wish to contact someone directly right from here, you can email Charlie Adkins you can reach him at cadkins.at.byu.net. Also we have an IRC at irc.freenode.net #kynix. Or simply just post a question in the Community and you will be helped as soon as we can answer your question.